Founded in Islington, 1975

Delivery & Returns

Free shipping – minimum spends apply

All orders over £40 shipped within the UK will receive free delivery.
All orders over £100 shipped within the EU will receive free delivery.
All orders over £250 shipped Internationally will receive free delivery

Quick Guide to shipping

Zone Type Description Cost
UK Mainland
Orders under £40)
UK NEXT DAY 1-2 working days £4.50
UK Mainland
Orders over £40)
UK NEXT DAY 1-2 working days FREE
Europe
(Jersey, Guernsey,
the Isle of Man)
Standard 1-5 working days £14.95
Rest of the World Standard 5-10 working days £24.95

**All orders placed before 12pm GMT Monday-Thursday will be dispatched the same working day. See the table below for further guidance.**

Peter Werth will ship your order to your billing address or any alternative address saved in your account, please ensure that you specify your preferred delivery address in the checkout process.

Dispatch

For UK Next Day Delivery, orders placed before 12pm Monday-Thursday will be delivered the next working day. Orders placed after 12pm GMT will be dispatched the following day.

Although we aim to dispatch orders on the same working day we receive them, a delay in credit clearance or additional checks on your payment or address could make it take longer.

The availability of item(s) may also affect the time it takes to dispatch your order.

We will send you confirmation by email as soon as your order has been dispatched. If there is a delay, we will contact you within 24 hours of receiving your order.

Ordered by 12pm Delivered On
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday
Saturday Tuesday
Sunday Tuesday

Please note the above dates are a guide and cannot be guaranteed.

Shipping

The amount you pay for delivery depends on where you live and, if you live in Mainland UK, how fast you want to receive your order.

Our shipping costs are based on these 3 zones:

UK Mainland

Within the UK, we now offer Next Day Delivery. This option is provided by DPD. You cannot collect your order direct from our distribution centre.

A signature will be required when your order is delivered to you. If nobody is home to sign for your order or if it will not fit through the letter box, the delivery courier will leave a card giving the item number, date, time they called and the address of the nearest depot. If no contact is made, DPD will attempt to re-deliver your order the next working day. Alternatively DPD will attempt to deliver your parcel to a neighbour unless you contact us and inform us not to do so.

DPD will send you a Text message or Email (with your details provided) confirming a 1 hour delivery slot as to when you can expect your order to be delivered. You can arrange for a redelivery to your home or alternative address, or you can choose to collect your order from the depot.

If no attempt is made to have the goods redelivered or collected within that time, they will be returned to us.

If your order is sent back to us, our Customer Services Team will contact you to arrange re-delivery however you may be charged for the additional shipping fee. If we are unable to contact you within 5 days of receiving your order back at the Peter Werth HQ a full refund will be processed.

Zone Type Description Cost
UK Mainland
Orders under £40)
UK NEXT DAY 1-2 working days £4.50
UK Mainland
Orders over £40)
UK NEXT DAY 1-2 working days FREE
Europe
(Jersey, Guernsey,
the Isle of Man)
Standard 1-5 working days £14.95
Rest of the World Standard 5-10 working days £24.95

UK Next Day Delivery: 1-2 working days,
Deliveries are made between 8am and 6pm, Monday to Friday (except Bank Holidays). The delivery time will be specified via the DPD Text & Email service.

Europe

(including Southern Ireland, Jersey, Guernsey and the Isle of Man)

The European Union countries included are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Southern Ireland, Spain and Sweden.

European Standard Delivery: 1-5 working days,
(There is no express delivery option.)

Standard Delivery costs £14.95 for orders of any size to any of the European Union countries listed above. We can only estimate the time your order will take to reach you, and cannot give the exact time of your delivery.

Deliveries will be made by Royal Mail and can be tracked and traced once the parcel arrives in the country where the parcel is being delivered to. Please note we may use other providers to maintain the best delivery service.

Rest of the World

Rest of the World: 5-10 working days,

Peter Werth delivers worldwide.

Standard Delivery costs £24.95 for orders of any size. We can only estimate the time your order will take to reach you, and cannot give the exact time of your delivery.

Please be aware that delays may be caused by customs in your country. As this is beyond our control, we cannot provide information on why or for how long your order may be delayed.

Please also be aware that you may have to pay customs or import duties on your order once it reaches your country. These charges, which vary from country to country, are also out of our control. If you would like more information, please contact your local customs authority.

Deliveries will be made by Royal Mail and can be tracked and traced once the parcel arrives in the country where the parcel is being delivered to. Please note we may use other providers to maintain the best delivery service.

Returns Policy

Important Information

We hope you'll be happy with your Peter Werth purchases, but if you do want to return or exchange something, the following information is important:

  • Under the UK's Distance Selling regulations, you have 7 working days, beginning the day after receipt of your order to cancel your purchase. We will provide a full refund within 30 days of the date on which you cancel, but you must return the items to us at your expense.
  • We would ask that returned items reach us within 14 days from the day you received your order.
  • Items purchased online through www.peterwerth.co.uk can only be exchanged or refunded through the online store and NOT at Peter Werth stores. Conversely, items bought in our stores cannot be returned via the online store.
  • Whilst we acknowledge your right to examine the items you purchase we reserve the right to refuse an exchange and to take action against you if we believe you have not taken reasonable care with the goods returned e.g. if they have been damaged or tampered with.
  • To ensure that any returns you make are accepted, please follow the instructions below to keep your purchases in their original condition:
    • Do not wear fragrance or anything else that may leave a scent or mark on clothes you are trying on.
    • Please ensure that footwear is not worn, is unmarked and with the box undamaged.
    • Please wear underwear when trying on underwear and swimwear.
  • This Returns Policy applies to all Peter Werth online customers in all shipping zones.

How To Return Items

  • Complete the Returns Form that was included with your order. Please make sure you fill in all the appropriate fields, including your Order Number and Style Number. If your Returns Form is incomplete, there could be a delay in processing your return.
  • Enclose the Returns Form with the item(s) you are returning. Use the original packaging or a suitable replacement.
  • Address your parcel to us using the pre-printed address label on your Delivery Note. Please note: this is not a Freepost label.
  • Send the parcel back to us - we recommend using a registered delivery service such as Royal Mail Registered Post in the UK.
  • We would ask that returned items must reach us within 14 days from the day you received your order. You will have to pay postage on returns.

We aim to process all returns within 48 hours of receiving them and refunds will be credited to your debit/credit card within 10 working days.

If Returns Form Or Address Label Is Mislaid

If you have mislaid your Returns Form or address label, you can request these from us by dropping us an email at CustomerCare@PeterWerth.co.uk alternatively please send your returns back to the address below along with the following:

  • Your item(s) in the original packaging or a suitable alternative
  • Your Order Number (on your confirmation email or Delivery Note)
  • The Style Number (on your confirmation email or Delivery Note)
  • Please also state whether you require a refund or an exchange

Send to: Peter Werth Web Sales
Focal point
Ashley road
St Albans
Herts
AL1 5UB

Exchanges

At Peter Werth we aim to get replacements to you within 5 working days of receipt of the return. Replacements are shipped using Standard Delivery.

Peter Werth will cover the cost of shipping exchanged items to you. However, any further exchanges may incur additional shipping costs.

We cannot guarantee that the item(s) you wish to exchange your original item(s) for will be in stock. If an item you require is not available, a member of our Customer Services Team will contact you. You may then arrange to exchange for another item or choose a refund.

Faulty Goods

If you want to return an item because of an error on our part, Peter Werth will refund the cost of sending it back to us, as well as your original shipping costs. Please contact the Customer Services Team for more information.

Statutory Rights

Your statutory rights are not affected by our returns policy.

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