Welcome to the Peter Werth Delivery and Returns Policy. On this page, you'll find out about our charges, information on Free UK Standard Delivery and if you're unhappy with an item, how to quickly and easily return it to us.

Delivery Information

We can deliver your order direct to your billing or alternative address associated with your account. Please refer to the table below for a breakdown of the different services we offer at Peter Werth.

Mainland UK Delivery Charges

Standard Delivery	£5.95 (FREE over £75)
Express Delivery	£6.95
Saturday Delivery	£7.95
Sunday Delivery	£7.95

UK Offshore Islands (Channel Islands & Northern Ireland)

Standard Delivery

£20 (FREE over £150)

International Delivery Charges

Delivery Type	European Standard Delivery	United States Delivery
Price	£20 or free over £150	£25 or free over £200

Dispatch

Please be aware that all orders placed before 12pm (GMT) Monday-Thursday will be dispatched the same working day. Orders placed on Friday, Saturday or Sunday and on bank holidays will be processed on the next working day.

The availability of item(s) may affect the time it takes to dispatch your order.

We will send you confirmation by email as soon as your order has been dispatched. If there is a delay, we will contact you within 24 hours of receiving your order.

Shipping

The amount we charge for delivery depends on a number of conditions, where you live on Mainland UK and how fast you want to receive your order.

Unfortunately, you cannot collect your order direct from our distribution centre.

UK Mainland

For UK standard delivery, orders placed before 12pm (GMT) Monday to Friday will be delivered within 2-5 working days by courier.

For deliveries by DPD, the delivery time will be specified by DPD Text & Email service. DPD will endeavour to send you a Text or Email confirming a 1 hour delivery slot. You can arrange a redelivery to your home or an alternative address if needed. You may also request DPD to leave the parcel in a safe place, but you are responsible for the parcel if it goes missing or is stolen from your chosen safe place.

A signature will be required when your order is delivered to you. If nobody is home to sign for your order or if it will not fit through the letter box, the delivery courier will leave a card giving the item number, date, time they called and the address of the nearest depot.

If no contact is made, DPD will attempt to re-deliver your order on the next working day. Alternatively DPD will attempt to deliver your parcel to a neighbour unless you contact us and inform us not to do so. If no attempt to redeliver is successful, it will be returned to us.

If your order is sent back to us, our Customer Services Team will contact you to arrange re-delivery however you may be charged for the additional shipping fee. If we are unable to contact you within 5 days of receiving your order back at the Peter Werth HQ, a full refund will be processed to your original payment method.

Europe

In this instance, we regard Europe to include Southern Ireland, Jersey, Guernsey and the Isle of Man

The European Union countries included are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Southern Ireland, Spain and Sweden.

This delivery service takes 2-6 working days.

Standard Delivery costs £20 for orders under £150 to any of the European Union countries listed above. We can only estimate the time your order will take to reach you, and cannot give the exact time of your delivery.

Deliveries will be made by DPD, DHL or Royal Mail and can be tracked and traced once the parcel arrives in the country where the parcel is being delivered to. Please note we may use other providers to maintain the best delivery service.

Rest of the World

Please be aware that delays may be caused by customs in your country. As this is beyond our control, we cannot provide information on why or for how long your order may be delayed.

Please also be aware that if you are outside of the EU, you may have to pay a customs fee to receive your order. These charges, which vary from country to country, are also out of our control. If you would like more information, please contact your local customs authority.

Returns Policy

We hope you'll be happy with your Peter Werth purchases, but if you do want to return or exchange something, the following information is important:

If you wish to return your Peter Werth Product(s) please visit our returns portal, input your order details and follow the instructions.

Customers are responsible for postage costs for the return or exchange of a product unless faulty.

Under the UK’s Distance Selling Regulations, you have 7 working days from the day after your purchase to cancel your order. In this case, we will provide a full refund within 30 days from the date in which you cancel. Returned items should reach us within 14 working days from the day you received your order.

Please ensure all items returned are in the same condition as received, in original undamaged packaging and have not been worn outside or otherwise used. We regret that we will be unable to accept non-faulty returns if they are not in a re-saleable condition.

We acknowledge your right to examine items you have purchased, but we reserve the right to refuse an exchange and to act against you if we believe you have not taken appropriate care with the returned goods.

After your returned items have been accepted by our quality team, you will receive a full refund of the purchase price.

To make sure any items returned are accepted, please ensure you follow the instructions below:

• Do not wear fragrance or any other products which may leave a scent on the garments.
• Ensure footwear is not worn and that the box is undamaged.
• Please wear underwear when trying on any underwear or swimwear you have bought from us.

 How To Exchange/Return Items:

• Package your item(s) in the original packaging or a suitable alternative
• Visit our returns portal, input your order details and follow the instructions
• Please ensure you state whether you would like a replacement or refund
• Enclose your order details or RMA number with the item(s) you are returning so that we can process your return
• Attach an address label to your parcel and drop off with your chosen courier
• We process returns and issue any refunds within 14 calendar days of receiving your return.

When posting your item(s) back to us, it is strongly recommended you obtain proof of postage with tracking details. 

Please ensure that items are well packaged. 

Faulty Goods

If you need to return a faulty item, please submit your return request on our returns portal and our customer services team will provide a pre-paid returns label. In order to resolve this as quickly as possible please include pictures of the product fault.

Statutory Rights

Your statutory rights are not affected by our returns policy.

This returns policy applies to all Peter Werth online customers in all territories we can ship to.