Shipping policy
The amount we charge for delivery depends on a number of conditions, where you live on Mainland UK and how fast you want to receive your order.
Unfortunately, you cannot collect your order direct from our distribution centre.
UK Mainland
For UK standard delivery, orders placed before 12pm GMT Monday-Thursday will be delivered within 48 hours via Royal Mail. Orders placed after 12pm GMT will be dispatched the following working day.
Friday and weekend orders after 12pm GMT will not be dispatched until the next working day. For deliveries by DPD, the delivery time will be specified via the DPD Text & Email service.
A signature will be required when your order is delivered to you. If nobody is home to sign for your order or if it will not fit through the letter box, the delivery courier will leave a card giving the item number, date, time they called and the address of the nearest depot.
If no contact is made, DPD will attempt to re-deliver your order the next working day. Alternatively DPD will attempt to deliver your parcel to a neighbour unless you contact us and inform us not to do so.
DPD will send you a Text message or Email (with your details provided) confirming a 1 hour delivery slot as to when you can expect your order to be delivered. You can arrange for a redelivery to your home or alternative address, or you can choose to collect your order from the depot.
If no attempt is made to have the goods redelivered or collected within that time, they will be returned to us.
If your order is sent back to us, our Customer Services Team will contact you to arrange re-delivery however you may be charged for the additional shipping fee. If we are unable to contact you within 5 days of receiving your order back at the Peter Werth HQ a full refund will be processed.
Europe
In this instance, we regard Europe to include Southern Ireland, Jersey, Guernsey and the Isle of Man
The European Union countries included are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Southern Ireland, Spain and Sweden.
This delivery service takes 2-6 working days.
Standard Delivery costs £15 for orders of any size to any of the European Union countries listed above. We can only estimate the time your order will take to reach you, and cannot give the exact time of your delivery.
Deliveries will be made by DPD, DHL or Royal Mail and can be tracked and traced once the parcel arrives in the country where the parcel is being delivered to. Please note we may use other providers to maintain the best delivery service.
United States of America
You can expect this service to take 5-10 working days.
Standard Delivery costs £25.00 for orders of any size. We can only estimate the time your order will take to reach you, and cannot give the exact time of your delivery.
Please be aware that delays may be caused by customs in your country. As this is beyond our control, we cannot provide information on why or for how long your order may be delayed.
Please also be aware that you may have to pay customs or import duties on your order once it reaches your country. These charges, which vary from country to country, are also out of our control. If you would like more information, please contact your local customs authority.